You fear losing your clients because they’re upset with you.
Thankfully, you don’t get a lot of practice dealing with upset clients, but because you don’t get a lot of practice, you don’t get a lot of opportunity to develop competence at it.
One of the more challenging aspects of dealing with clients who are upset is that their upset triggers your fight-flight-freeze response and so naturally you feel like you have to fight back, run away or you just simply freeze.
The problem is you say yes too quickly. Or, said another way, you have trouble saying no.
You over promise without thinking things through thereby causing unnecessary stress and worry for you and sometimes your entire team.
It doesn’t have to be this way IF you know when to set expectations in sand and when to put them in concrete.